HELP / FAQS

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Orders & shipping

How do I get started?

Welcome to BomCrewMall. We specialize in custom pilot shirts, pants, leather jackets.

The first step is to order by selecting the Closest Size or Select "I DON'T KNOW", choose Fabric and all Style details and Checkout. In the comments please mention the existing Problems or Suggestions you may have. Our experts will then reconfirm details before making the Shirt.

We recommend getting atleast 3 Shirts or more to start so we can lock down the Perfect Fit (Guaranteed!) by sending one Shirt for assessment and rest shipped in second round.

I am afraid to order custom sizing through website, what if i put some incorrect sizing information?

With our experience of over 3 decades and using our algorithm we will get you the right shirt if even if ordered wrongly.

OR

You can order through Video call to schedule an appointment here.

What is the best way to Create my First Custom Size Order?

If you’re new to BomCrewMall and are thinking about ordering your First Custom Shirt Order, you may find all the various size methods a bit intimaditing. Here is basic advice we give folks who are trying to figure out whats the right approach.

1. You can simply order by selecting the Closest Size or Select I DONT KNOW and we will get back before making the Custom Shirt.

2. You or on a Work Layover or Back home: Schedule an online appointment. We can help you through the process smoothly. click here.

3. If you are in Mumbai, India or Dubai UAE (please message before visit for Dubai) and have the time to come by our location Rodeo Drive in Hotel ITC Maratha or JetCrewMall LLC office in Dubai, Our experts here will take care of everything.

4. You have a Shirt that fits perfectly (or close): Measure this shirt, by going to our Pilot Shirt Order Form.

Or you can mail the Shirt to us in Mumbai
Address to ship: Rodeo Drive Shop No 6, Hotel ITC Maratha, Sahar Rd,
near International Airport, Andheri East, Mumbai, Maharashtra 400099
Cell 9867023205, Email rodeodrive19@gmail.com
Note: Please email or  contact us before sending to us.

Do I have to give a lot of sizing data, I don't have access to tailor for measurements and I am afraid to do it myself ?

Its easy-peasy, You can checkout by clicking I don't have Measurements, we will then email you with a request for submitting only 4 basic body measurements such as chest, stomach, hips and neck by going to our Pilot Shirt Order Form for body skin click here and send photo of you wearing existing shirt front, back and side view. The measurements are very simple to do it yourself.

I have ordered before do I have to give sizing and details again ?

Once ordered you are on file with us. You can order online and click the box at the end of I HAVE ORDERED BEFORE and add comments in the box for changes if any and also if possible send photo of you wearing the older Shirt for tweaks if needed.

How long for the order to be fulfilled ?

About 12 to 14 days to produce and 1 week to deliver. Message at Checkout if urgently needed.

Can I change Collar or Pocket style, Button flap or velcro. more Tapered and so on ?

Yes, Possible. As a made-to-measure Shirtmaker, we offer a wide variety of style features. BomCrewMall shirts can be fully customised that no other company has done so far for pilot uniform shirts.

Can I get myself in person measured by your company ?

Yes, you can get your measurements taken at our Mumbai or Dubai locations. Schedule an appointment here.

How do I request an alteration or remake?

We will gladly make the changes for you, accounting for any size/style/fabric changes you see fit.

If you already know exactly what you would like to be adjusted, you can get the shirt started by email or call.

If you’re unsure of what exactly needs to be changed, reach out to our customer service team.

I ordered Multiple Shirts, but have received only one shirt. How do i get the remaining shirts ?

When you Order Multiple Shirts, we first send one shirt to assess and as soon as we hear back from you we process the balance shirts and ship out with tweaks or Fabric changes in if needed.

I received the first shirt do I send it back ?

The First Shirt for New Order is part of the order. If theres an issue please get back to us and we can help to sort this out. Otherwise it is your Ordered Shirt to keep.

Is the first shirt for assessment a Free Shirt ?

The first shirt is part of the order and not a free shirt, if gone wrong then we work on case to case basis ensuring its righly done from the customers perspective.

Where are the shirts and other products made?

Our shirts are cut and sewn with our production team in Mumbai, India with fabrics sourced from all over the world.

Our design team, business operations, and customer support are based in Mumbai.

General Questions

What makes BomCrewMall's pilot shirts unique?
  • Premium, Wrinkle-Resistant Fabrics: They use a proprietary polycotton blend (65% polyester, 35% cotton) and offer options like 100% Egyptian cotton and poly-bamboo blends, ensuring shirts are both breathable and easy to maintain. These fabrics are wrinkle-resistant and machine washable, ideal for pilots with demanding schedules35.
  • Superior Craftsmanship: Each shirt is constructed with single-needle (single point) stitching-18 to 20 stitches per inch-using strong, fine thread for a seamless, durable finish. This method enhances both appearance and longevity3.
  • Custom Fit and Airline Compliance: Shirts are tailored to individual measurements and can be customized to meet specific airline uniform codes, ensuring a crisp, professional look for all body types, including a feminine tapered fit for women34.
  • Functional Design: Features include reinforced collars that retain shape, mother-of-pearl buttons for durability, hidden plackets, long tails for easy tucking, and functional epaulets and pockets for pilot essentials34.
  • Trusted by Major Airlines: BomCrewMall is a preferred supplier for crews at leading airlines like Delta, United, and UPS, reflecting industry trust in their quality and reliability3.

These elements combine to deliver shirts that are comfortable, durable, easy to care for, and tailored to the unique needs of aviation professionals

What are the most popular pilot shirt fabrics at BomCrewMall?

The most popular pilot shirt fabrics at BomCrewMall are:

  • LOCKHEED Polycotton: Highly recommended for being low maintenance, wrinkle-free, and machine washable.
  • MIAMI Cotton Poly: More cotton (about 60–65%) for breathability and comfort, though it wrinkles more easily.
  • ATMOS 100% Cotton: Premium, sustainable, and highly breathable, but requires more care and maintenance.
  • Poly Bamboo (60% Polyester, 40% Organic Bamboo): Excellent for hot, humid climates due to its moisture-wicking properties.
  • Polycotton Spun (65% Poly, 35% Cotton): A balanced, easy-care option also favored for durability and comfort1.

These fabrics are selected to offer pilots a range of choices for comfort, breathability, and ease of maintenance in various flying conditions.

What are the benefits of using cotton blends in pilot shirts

Cotton blends in pilot shirts offer several key benefits:

  • Comfort and Softness: Cotton blends retain the soft, breathable qualities of cotton, making shirts comfortable for long wear.
  • Durability: Adding fibers like polyester increases the shirt’s strength and resistance to wear and tear, making them more durable than pure cotton.
  • Wrinkle Resistance: Cotton blends are less prone to wrinkling, so shirts look crisp longer and require less ironing.
  • Moisture Management: Some blends have moisture-wicking properties, helping keep pilots dry and comfortable during flights.
  • Easy Care: These fabrics are generally easier to maintain, often being machine washable and quick-drying.
  • Affordability: Cotton blends are usually more cost-effective than 100% cotton, providing a good balance of quality and price.

These qualities make cotton blends a practical and popular choice for pilot shirts.

How do cotton blends compare to 100% cotton in terms of durability?

Cotton blends are generally more durable than 100% cotton. The addition of synthetic fibers like polyester makes cotton blends more resistant to wear, stretching, shrinking, and wrinkling, so they last longer and maintain their shape better with frequent use and washing.In contrast, pure cotton is softer and more breathable but is more prone to wear and tear over time, especially if not handled carefully.

How do cotton blends affect the overall lifespan of clothing?

Cotton blends generally extend the overall lifespan of clothing compared to 100% cotton. Blending cotton with synthetic fibers like polyester increases durability, making garments more resistant to tearing, stretching, shrinking, and general wear and tear.These blends also help clothing retain its shape, resist wrinkles, and require less maintenance, which further contributes to a longer usable life.As a result, cotton-blend garments typically outlast those made from pure cotton, especially with frequent use and washing.

How do cotton blends impact the comfort of clothing?

Cotton blends impact clothing comfort by combining the softness and breathability of cotton with the performance benefits of other fibers. These blends often:

  • Maintain a soft, gentle feel on the skin, especially when combined with fibers like modal or rayon.
  • Enhance breathability and moisture-wicking, keeping wearers cool and dry in warm weather.
  • Offer added stretch and flexibility when blended with spandex, improving ease of movement.
  • Reduce wrinkling and help garments retain their shape, making them look and feel better for longer.
  • Sometimes, blends with polyester may feel less breathable than pure cotton, especially in hot, humid conditions.

Overall, cotton blends provide a comfortable, practical option for everyday wear by optimizing softness, breathability, and durability.

What are the best cotton blends for activewear?

The best cotton blends for activewear combine comfort, breathability, and performance. Top choices include:

  • Cotton-Spandex (Elastane) Blend: Typically 95% cotton and 5% spandex, this blend offers excellent stretch, shape retention, and comfort, making it ideal for leggings, sports bras, and fitted tops.
  • Cotton-Polyester Blend: Usually ranging from 60–80% cotton and 20–40% polyester, this blend enhances durability, wrinkle resistance, and moisture management, making it great for sports uniforms, shorts, and tops.
  • Cotton-Bamboo Blend: Adds natural moisture-wicking and antibacterial properties, making it suitable for eco-friendly, breathable, and comfortable activewear.
  • French Terry (Cotton Blend): Offers softness, breathability, and durability, especially for cooler weather or layering pieces.

These blends balance the softness of cotton with the performance features needed for active lifestyles.

How does the breathability of cotton mesh compare to other cotton blends?

Cotton mesh is typically more breathable than most cotton blends. The mesh structure allows for maximum airflow and ventilation, making it ideal for staying cool and comfortable-especially in hot or active settings.In contrast, cotton blends (especially those with higher synthetic fiber content like polyester) tend to be less breathable, as synthetic fibers can trap heat and reduce airflow.While some blends may offer good breathability, pure cotton fabrics-especially in open weaves like mesh-consistently outperform blends in terms of air circulation and moisture management.

How does the breathability of cotton mesh compare to synthetic mesh fabrics?

Cotton mesh is highly breathable due to its open weave, allowing good airflow and ventilation.However, compared to synthetic mesh fabrics (like polyester or nylon mesh), cotton mesh generally absorbs moisture rather than wicking it away, so it may feel damp with heavy sweating.Synthetic mesh is engineered for superior moisture-wicking and quick-drying, making it more effective at keeping the wearer dry during intense activity, while still offering excellent breathability.

What makes Bomcrewmall's pilot shirts and leather jackets premium?

BomCrewMall’s pilot shirts and leather jackets are considered premium due to a blend of expert craftsmanship, high-quality materials, and personalized service:

  • Custom Fit & Bespoke Tailoring: Each garment is made-to-measure, ensuring a perfect fit for every customer, whether standard or uniquely sized. This includes tailored options for both men and women35.
  • Premium Materials: Only top-grade fabrics and authentic hides are used-pilot shirts feature premium, easy-care fabrics, while leather jackets are crafted from a range of authentic leathers for durability and luxury feel3.
  • Expert Construction: Shirts are built with single point stitching (18–20 stitches per inch) for durability and a sharp look, reinforced collars, and mother-of-pearl buttons. Leather jackets benefit from meticulous attention to detail and robust construction3.
  • Trusted by Major Airlines: BomCrewMall is an official supplier for leading airlines like Delta, United, UPS, and FedEx, reflecting industry trust in their quality standards3.
  • Personalized Experience: Customers can visit stores in Mumbai or Dubai for fittings or use an easy online process, with records saved for seamless future orders5.
  • Competitive Pricing: Despite the premium quality, BomCrewMall offers competitive pricing and high value for custom, luxury products.

These factors combine to deliver garments that are not only luxurious and comfortable but also highly functional and built to last.

How does Bomcrewmall's fitting process work for custom orders?

BomCrewMall’s custom fitting process is designed for flexibility and precision:

  • Easy Ordering: Start by selecting your closest size or “I DON’T KNOW” on their website, choose your preferred fabric and style details, and complete checkout. You can mention any fit issues or preferences in the comments.
  • Expert Review: After ordering, BomCrewMall’s experts will reconfirm your details before production. If you’re unsure about sizing, they guide you through submitting just four basic measurements (chest, stomach, hips, neck) and photos wearing an existing shirt.
  • Multiple Ways to Measure:
  • Assessment Shirt: For first-time orders of three or more shirts, they send one shirt first for you to assess the fit. After your feedback, they tweak and complete the remaining shirts.
  • Records for Future Orders: Once your measurements are on file, reordering is simple-just note any tweaks or changes needed.

This process ensures a personalized, accurate fit whether you order online, via video, or in person.

What is the turnaround time for custom pilot shirts from Bomcrewmall?

The turnaround time for custom pilot shirts from BomCrewMall is typically about 12 to 14 days for production, plus an additional week for delivery. If you need your order urgently, you can leave a message at checkout to request expedited processing.

Are there any discounts available for bulk orders of custom pilot shirts?

Yes, discounts are available for bulk orders of custom pilot shirts from BomCrewMall and other suppliers. BomCrewMall offers competitive pricing and often has sales on pilot shirts, with further discounts likely for larger quantity purchases. Other uniform suppliers and manufacturers also provide bulk order discounts, especially for orders of 24 pieces or more, making it cost-effective to outfit entire aviation crews. It’s best to contact BomCrewMall directly to get a tailored quote based on your bulk order size and customization needs.

Can I combine different styles of pilot shirts in a bulk order?

Yes, you can combine different styles of pilot shirts in a bulk order. Many suppliers, including BomCrewMall and others, allow bulk orders with mixed styles, sizes, and customizations to outfit entire aviation crews conveniently. This flexibility lets you select various shirt types-such as short sleeve, long sleeve, custom fits, or different airline-specific designs-in a single bulk purchase to meet your crew’s needs.

What kind of warranty or guarantee does BomCrewMall offer on their products?

BomCrewMall does not provide a general warranty or guarantee on their products. According to their terms and conditions, neither BomCrewMall nor third parties offer any warranty or guarantee regarding the products’ accuracy, performance, or suitability. However, if a product comes with a manufacturer’s warranty, customers are directed to address warranty issues directly with the manufacturer.For damaged or defective items, customers should report the issue within 21 days of receipt for review by BomCrewMall’s customer service team.