BOMCREWMALL HELP & FITTING CENTER

Everything a pilot needs to know before takeoff — from fit to delivery.

BOMCREWMALL HELP & FITTING CENTER

If you have a question, please consult our list of frequently asked questions. Still have doubts? Connect with us.

Sizing & Fitting (For both custom and standard shirts / pants.)

How do I determine my size or get fitted?

Pick your closest size or select “I DON’T KNOW.” You can send four quick measurements (chest, stomach, hips, neck) or book a short video consult. In Dubai / Mumbai, visit our fitting studio.

How does the custom-fit process work?
  1. Easy Ordering – choose size / style and checkout.
  2. Expert Review – tailors reconfirm before cutting.
  3. Assessment Shirt – for 3+ shirts, one trial shirt ships first.
  4. Records – your perfect fit saved for future reorders.
Can I reorder later?

Yes — just log in and note any tweaks. We’ll adjust automatically.

Fabric & Material Engineering (For pilots who care about performance fabrics.)

How does cotton mesh compare to other cotton blends?

Cotton mesh allows maximum airflow — ideal for long flights. Polycotton blends are durable but slightly less ventilated.

How does cotton mesh compare to synthetic mesh?

Cotton mesh breathes better but retains moisture; synthetic mesh wicks and dries faster.

What makes BomCrewMall shirts & leather jackets premium?
  • Custom Fit & Bespoke Tailoring – every piece made-to-measure or standard-fit.
  • Premium Materials – high-grade poly-cotton and genuine full-grain leathers.
  • Expert Construction – 18–20 stitches / inch, reinforced collars, YKK zips.
  • Trusted by Airlines – worn by active crews worldwide.
  • Competitive Pricing – premium build, crew-level value.

Production & Turnaround

What is the turnaround time for custom uniforms?

Typically 12–14 days for production + 1 week delivery. Urgent orders can be marked Expedite at checkout.

How fast do ready-to-wear items ship?

Usually within 48–72 hours of payment confirmation.

Can I track my order?

Yes — tracking details are emailed once dispatched.

Shipping & Duty

How does international shipping work?

We ship globally via FedEx, UPS or DHL with full tracking and door delivery.

Do U.S. customers pay duties or fill customs forms?

No. All orders are Delivered Duty Paid (DDP) — no extra charges or paperwork.

Average delivery times
  • U.S.: 8–12 days (custom) | 3–5 days (standard)
  • Middle East: 2–4 days
  • Rest of World: 7–10 days

Product Features & Airline Compliance

Will my uniform meet airline requirements?

Yes. Every shirt and pant is cut to official airline codes — epaulet spacing, pocket depth, and color standards included.

Can I request my airline’s logo or patch?

Yes. Upload your reference or mention the airline at checkout — our team confirms placement before stitching.

Do you offer women’s fits?

Yes — contoured patterns for comfort and professional silhouette.

What makes BomCrewMall pants cockpit-ready?

Wrinkle-resistant stretch fabric, hidden flex waistband, deep pockets, and seat-pressure reinforcement for long sectors.

Reorders & Uniform Longevity

How long will my uniform last?

Average wear life: 12–18 months (> 100 washes). Fabrics are tested for fade and pilling resistance.

How do I reorder quickly?

Your measurements are saved — click Reorder My Fit in your account.

Can I update my measurements later?

Yes — add “Updated Fit” note at checkout; we’ll reconfirm before production.

Leather Jackets & Crew Bags

What leather do you use?

Full-grain cowhide / lambskin from certified tanneries.

Are jackets insulated?

Standard viscose lining; optional quilted winter lining available.

Can I personalize my jacket?

Yes — name patch, rank embroidery, or airline logo.

Are leather bags airline-approved?

Yes — dimensions fit cockpit jump-seat compartments.

Bulk Orders & Crew Programs

Do you offer discounts for bulk orders?

Yes — volume discounts start at 24 pieces. Contact us for a tailored quote.

Can I mix styles and sizes in one order?

Absolutely — combine short / long sleeve, male / female fits, or multiple airlines.

Do you manage airline or training-center programs?

Yes — we maintain size records and supply consistency across reorders.

Returns & Warranty

What is your return / exchange policy?
  • Custom items: non-returnable.
  • Ready items: exchange or store credit within 7 days.
  • Defects: report within 48 hours for replacement.
Is there a warranty?

General warranties aren’t issued, but report defects within 21 days for review by our QC team.

Care tips?
  • Machine wash cold, hang dry, light press.
  • No bleach / heavy tumble dry.
  • Leather: professional clean only.

About BomCrewMall & Trust

Who makes your uniforms?

Produced in BomCrewMall’s tailoring units (India + Dubai), exporting globally since 1991.

Do you supply real airlines?

Yes — current supplier to multiple global carriers and training centers.

Is my payment secure?

Yes — Shopify SSL checkout, verified gateways, and encrypted data.

How can I contact you?

📧 support@bomcrewmall.com

💬 Live Chat (10:00 – 22:00 Gulf Time)

📍 Visit: BomCrewMall Dubai or Mumbai