Shipping, Returns, and Warranty Policy
From the founder
We have outfitted professional pilots since 1991, from uniforms to leather jackets, crew bags and the gear that travels with them. We own the factory that makes them, which is why we can promise what follows. The principle behind all of it is simple: if we got something wrong, we make it right at our cost.
Questions before you order? Call or WhatsApp us at +1 540 999 5279. A five-minute conversation beats any return.
1. Shipping & Delivery
We have been making pilot uniforms and crew gear since 1991, and every order ships direct from our own workshop. We handle each one ourselves, from cutting to dispatch.
Where we ship
We ship worldwide. Orders to the United States usually travel by FedEx express, with tracking on every shipment. Other courier and economy options are available for larger or less time-sensitive orders, just ask.
Free shipping
Shipping is free worldwide on all orders over $249. This includes the B737 EFB Vetrano Pilot Bag.
Production & Shipping Timing
Most of our items are made to your order, so timing depends on what you buy:
Uniforms
2 weeks to make + 1 week to ship
Bags & accessories
~1 week to make + 1 week to ship
B737 EFB Vetrano Bag
Dispatched within 5 working days + 7 days transit
Leather jackets
~2 to 3 weeks to make + 1 week to ship
| Destination | Duties & Import Taxes |
|---|---|
| United States | Orders are delivered Duty Paid. Any US import duties or taxes are covered by us, so there is nothing extra to pay on delivery. |
| Rest of World | Any import duties or local taxes are set by your own country and are the responsibility of the recipient. |
2. United States Returns & Refunds
(Applies to delivery addresses within the USA)
Stock Items: 60-Day Free Returns
Stock shirts, leather jackets, crew bags, and accessories qualify for free returns within 60 days of delivery. We arrange and pay for the return shipping, with nothing deducted. To qualify, items must be:
- Unworn and unwashed (beyond trying on).
- In original packaging with all tags attached.
- Free of alterations, hemming, monogramming, and fitted insignia.
- Bags only: Must be empty, clean, and complete with all straps, dust bags, and hardware.
Instant Store Credit
We pay for return shipping. Credit for the full product value is issued the moment the carrier scans your package. You do not wait for transit. Credit never expires. Great for immediate exchanges.
Refund to Card
We pay for return shipping. Once the item arrives and passes inspection, we refund the full product value within 5 business days.
Made-to-Measure Items
Tailored items are cut specifically to your measurements. Because they have no second buyer, they are not returnable for a refund. However, they are protected by our Fit Guarantee below.
Non-Returnable Items
Made-to-measure or tailored items (covered by Fit Guarantee), altered, hemmed, monogrammed, or insignia-fitted items, worn, washed, or laundered items, and gift cards.
3. International Returns & Exchanges
(Applies to delivery addresses outside the USA)
Stock Items (Final Sale)
Because cross-border return shipping, duties, and re-import formalities make returns impractical at a fair cost, stock items are supplied on a final sale basis outside the United States.
Exceptions
Final sale does not affect your rights if an item arrives damaged, defective, or incorrect.
EU and UK Customers
If you are a consumer in the EU or UK, stock items carry the statutory 14-day right of withdrawal from the day you receive the goods. Notify us within that period. Return shipping is at your cost, and the refund covers the product value and standard original shipping. Made-to-measure goods are excluded from this right and are covered by our Fit Guarantee instead.
4. Made-to-Measure & The Fit Guarantee
A stock garment returns to inventory if it does not fit. A tailored garment is cut to one unique set of measurements (neck, chest, sleeve, stature) and has no second buyer. Writing it off serves neither of us. Instead, we establish fit before full production. Your feedback on an initial garment is recorded in your Fit File, and the balance of your order is cut to the corrected pattern. Every subsequent order uses this file, so approval is only needed once.
How the Fit Guarantee Works
Shirts and Pants (Orders of 1 or 2)
Garments are supplied as cut, and the physical approval garment process is not available.
Safety valve: Before anything is cut, our measurement team reviews your numbers, and you can book a free online fitting with us first. Any fit feedback sent within 30 days of delivery updates your Fit File for future orders. (This is why we recommend ordering 3 or more to unlock the physical Fit Guarantee).
Shirts (Orders of 3 or 4)
The first shirt is your approval shirt (part of the quantity ordered) and ships alone. Your feedback updates your Fit File, the rest of the order is cut to the new pattern, and you keep the approval shirt.
Shirts (Orders of 5 or more)
The approval shirt is provided at no extra charge (additional to the quantity ordered). You retain the approval shirt alongside the full quantity paid for.
Pants (Orders of 3 or more)
A trial pant is included at no charge. It is fitted and approved in the exact same way before the balance of the order is cut.
5. Warranty, Damages, and Repairs
If your order arrives damaged, faulty, or incorrect (or does not arrive at all), report it to us within 14 days of delivery with photographs. We will resolve it at our cost. International customers: In most cases, we will not ask you to ship faulty items back across borders.
Worldwide Warranty Coverage
| Item | Coverage | Warranty Period |
|---|---|---|
| Shirts | Stitching, seams, buttons, fabric faults | 6 months |
| Leather Jackets | Stitching, lining, zippers, hardware | 12 months |
| Crew Bags | Stitching, zippers, handles, wheels, hardware | 24 months |
(Warranty excludes normal wear, accidental damage, airline/airport handling damage, or incorrect laundering).
6. How to Start a Return or Claim
Please do not ship anything back without authorization. Unauthorized parcels cannot be matched to your order and may be refused at customs.
Reach out
Email info@bomcrewmall.com, or Call/Text/WhatsApp +1 540 999 5279.
Provide details
Provide your order number, request (store credit vs refund / warranty claim), and photographs if there is an issue.
Follow authorization
We will issue a return authorization, the correct address, and shipping arrangements.
Aniel Bakhru, Founder